[Rakuten Mobile FAQ] Foreign customers
- 楽天モバイルの体験を語る社員
- Apr 19
- 3 min read
We have compiled a list of inquiries and answers that may arise when applying for services from customers with foreign nationality.
![[Rakuten Mobile FAQ] Foreign customers](https://static.wixstatic.com/media/270ece_c5741220f0024e668dc6e88b8ae80fdc~mv2.png/v1/fill/w_649,h_494,al_c,q_85,enc_avif,quality_auto/270ece_c5741220f0024e668dc6e88b8ae80fdc~mv2.png)
1.
Q: Can I apply for Rakuten Mobile if I am a foreign national?
A: Yes, foreign nationals can also apply.
2.
Q: What identification documents are required?
A: You will need a residence card or special permanent resident certificate.
3.
Q: Can I apply if my residence card is about to expire?
A: You can apply as long as your residence card is still valid.
4.
Q: Can I sign a contract under an alias?
A: You cannot sign a contract using an alias when applying online.
5.
Q: I am not good at Japanese. Will there be any support when applying?
A: Our operators will be happy to answer any questions or concerns you may have regarding your application.
6.
Q: What do I need to apply?
A: You will need identification, credit card and bank account information, and your Rakuten ID and password. Click here for details .
7.
Q: After applying, how long will it take for the SIM card to arrive?
A: It depends on the content of your application and the status of the review, but it will usually be shipped within a few days.
8.
Q: Is there a way to check if my application has been completed?
A: You can check the status of your application on "My Rakuten Mobile."
9.
Q: What should I do if I get an error when applying?
A: The solution varies depending on the error displayed.
10.
Q: What is eKYC (AI Easy Identity Verification)?
A: It is a service that allows you to easily verify your identity using your smartphone.
11.
Q: What identity verification documents are accepted when using eKYC?
A: A residence card or special permanent resident certificate will do.
12.
Q: How do I set up Rakuten Mobile when using it overseas?
A: Please check the supported areas and settings before traveling, and take the necessary steps .
13.
Q: What should I be careful of when using data roaming overseas?
A: Advance application and setup may be required.
14.
Q: How do I set up international calls?
A: Please set "International Calls/International SMS" to ON in "My Rakuten Mobile."
15.
Q: What if I don't receive the product or SIM card after applying?
A: Please check the status of your application on "My Rakuten Mobile" and contact support if necessary .
16.
Q: What is the Rakuten ID required when applying?
A: It is an account for using various Rakuten services.
17.
Q: Can minors with foreign nationality apply?
A: If you are under 18 years old, a consent form and signature from a legal representative such as a parent or adult guardian is required.
18.
Q: Do I need to have a Japanese bank account when applying?
A: You will need your credit card or bank account information.
Rakuten mobile English support 0800-805-0805
Business hour: 9:00-5:00pm (open 365 days)
*The conversation might take place as a three-way call with you, our customer service staff, and the phone interpreter. (An interpretation is free of charge)
The current Rakuten Mobile referral campaign will earn you 14,000 points if you switch carriers (MNP), and 7,000 points if you don't. Customers who are renewing their contracts can also apply. Make the most of this offer when switching carriers or signing up for a new smartphone.
