My mother, who had been using SoftBank for over 20 years, finally switched to Rakuten Mobile using MNP. The days of having to go to a store to do the procedure for switching mobile phones are long gone. I'll report on how I was able to switch my mobile phone smoothly and easily at home using MNP without going to a store.
1. Mom's mobile phone usage
・My mother is 77 years old and doesn't know how to use a mobile phone very well.
・SoftBank ・Voice and data charges are 6,000 to 7,000 yen per month ・There are several more monthly installments available for the device
・Mini Fit Plan + usage ・Mostly voice calls, occasionally only using LINE
・Use Rakuten Card and Rakuten Market
2. Discovery during MNP transfer procedure
・You can switch to another company even if you pay monthly for the device
→Yes, it is possible. You can settle the payment in one lump sum, or you can switch to Rakuten Mobile while continuing to pay monthly installments to SoftBank. Of course, you will continue to pay the remaining balance with the carrier you canceled.
・You can easily get your MNP reservation number by phone or one-stop application
→When you say switching to another company, you might imagine going to a mobile phone shop to cancel your contract, but there is no need to go to the shop to cancel your contract. I made the call on behalf of my mother and contacted SoftBank to complete the process. I was immediately connected to an operator, and the following conversation took about 10 minutes.
ソフトバンク
携帯電話番号ポータビリティ（MNP）窓口
受付時間：9:00〜20:00（年中無休）
ソフトバンク携帯電話から：＊5533
一般電話から：080-0100-5533What I said on the phone with SoftBank
-When canceling, check the remaining monthly installment for the device, whether there are any expenses related to cancellation, and confirm the final payment month.
・Notes on switching to another company via MNP.
- I was approached by salespeople wanting me to stay with either SoftBank or LINE Mobile, but I managed to easily turn them down.
"My impression: They were very kind and I was able to get my MNP reservation number without any problems. I was worried they would try to persuade me to stay, but it went surprisingly smoothly."
With Rakuten Mobile, it seems you can do this without the MNP reservation number (a one-stop application). My mom tried it too but it didn't work, so we ended up calling as mentioned above.
3. What happens after you obtain your MNP reservation number
After that, I applied for Rakuten Mobile.
The rest of the process was so easy that my mom could have done it herself. All she had to do was follow the instructions on how to switch from another carrier (MNP) while keeping the same phone number .
Simply insert the SIM card into your device, press the MNP transfer start button and follow the instructions to complete the process in just a few minutes!
I was able to switch to Rakuten Mobile without any problems! It's so easy to switch mobile phones these days!
4. The results of switching mobile phones easily at home using MNP
My mom's monthly mobile phone bill went down to 3,152 yen! It looks like she managed to save over 3,000 yen!
If you are a user in the Rakuten economy, Rakuten Mobile is a good choice.
With the Rakuten Mobile employee referral campaign, you can earn 14,000 points if you switch carriers (MNP) and 7,000 points if you don't. Make use of this opportunity to switch your smartphone or get a new one.
